Frequently asked questions

Q: How much does GreetBot cost?

GreetBot is free to use. We are planning to add paid features in the future but that won't affect current users.

Q: How can I customize GreetBot's shoutouts?

Just write settings in the direct message to GreetBot and you will be able to write a different shoutout.

  • Jasmine

    settings

  • GreetBot

    Cool, cool. Here is what I post to #general when a new member joins:

    @channel hey everyone give a warm welcome to @new_user_name!
    Good to have you here 😊

    What would you like me to do? You can type:

    Change to write a different message
    Greet to send a test greeting (only visible to you)
    Switch to send direct messages instead
    Request to suggest a new feature
    Disable to stop me from making shoutouts
    Nevermind to quit setttings

Q: Can GreetBot welcome new joiners via direct message?

Sure thing. During the initial setup GreetBot will ask whether you'd like to post shoutouts in one of the existing channels or greet new joiners with a direct message:

  • GreetBot

    Yello! This is Greetbot, let's help your team welcome new members, shall we?
    Say yes to continue or no if you prefer to do it later.

  • Jasmine

    yes

  • GreetBot

    Excellent! How would you like me to welcome new members? You can type:

    Private — to greet new members with a direct message
    Public — to post a shoutout in an exisiting channel

    Pro tip: direct messages are more suitable for larger communities (less noisy) 💆, whereas public shoutouts work decidedly better in smaller teams (more fun!) 🐣

If you already have GreetBot set to post a channel shoutout you can go to settings and type switch to start sending direct messages instead.

Q: Can GreetBot post to a different channel?

Yes! Just ask GreetBot for settings and then respond with channel. You will be able to select any other existing channel. Please note GreetBot currently cannot post to groups, though.

  • Jasmine

    settings

  • GreetBot

    Cool, cool. Here is what I can post to #general when a new member joins:

    @channel hey everyone give a warm welcome to @new_user_name!
    Good to have you here 😊

    What would you like me to do? You can type:

    Change to write a different message
    Channel to switch to a different channel
    Greet to send a test greeting (only visible to you)
    Switch to send direct messages instead
    Request to suggest a new feature
    Disable to stop me from making shoutouts
    Nevermind to quit setttings

Q: Can I send a test greeting?

Totally! GreetBot can send you a direct message with a test shoutout or a private welcome message you currently have set up.

It will be exactly the same greeting new joiners will get and it will be only visible to you.

  • Jasmine

    settings

  • GreetBot

    Cool, cool. Here is what I can post to #general when a new member joins:

    @channel hey everyone give a warm welcome to @new_user_name!
    Good to have you here 😊

    What would you like me to do? You can type:

    Change to write a different message
    Channel to switch to a different channel
    Greet to send a test greeting (only visible to you)
    Switch to send direct messages instead
    Request to suggest a new feature
    Disable to stop me from making shoutouts
    Nevermind to quit setttings

Q: Can I ask GreetBot for help?

You can type help and GreetBot will respond with a summary of the current setup and list options available to you.

Q: Can I disable GreetBot?

Yes, you can disable shoutouts at any time. You just need to ask GreetBot for settings and use the keyword disable to turn everything off.

Q: Can GreetBot post both in public and direct message?

It's not possible yet, but we'll do our best to enable public shoutouts and direct welcome messages to work side by side soon.

Q: Who on my team can change GreetBot's shoutouts?

Only team members with admin privilages can access GreetBot's settings.

Did we miss anything?

If there is anything else that's not clear or you'd just like to give us your feedback please send us a message to yello@greetbot.io. You can also come chat with us directly in our Slack community greetbot.slack.com. We'd love to hear from you 😊