Frequently asked questions

Q: How much does it cost?

GreetBot is free to use. We are planning to add paid features in the future but that won't affect current users.

Q: How can I customize GreetBot's shoutouts?

Just write settings in the direct message to GreetBot and you will be able to write a different shoutout.

This is how it works:

Justin

Settings

GreetBotBOT

Cool, cool. Here is what I can post to #general when a new member joins:

@channel hey everyone give a warm welcome to @new_user_name! Good to have you here 😊

What would you like me to do? You can type:

* Change to write a different message
* Channel to switch to a different channel
* Switch to send direct messages instead
* Disable to stop me from making shoutouts
* Nevermind to quit setttings.

Justin

Change

GreetBotBOT

Awesome possum! Please type the message that you would like me to use. You can use all text styles and emoji 😀

Pro tip: use the phrase @new_user_name as a placeholder for usernames. When new members join I'll replace it with their usernames instead 😎

Justin

hey people, give a warm welcome to @new_user_name! Great to have you on the team 😊

GreetBotBOT

Fantastic! Here is what I will post to #general when a new member joins the team:

hey people, give a warm welcome to @new_user_name! Great to have you on the team 😊

We are all set 👍 If you need to change anything just type settings at any time.

Q: Can I greet new joiners in a more discreet way?

Yes! During the initial setup GreetBot will ask whether you'd like to send a public shoutout or greet new joiners privately:

GreetBotBOT

Yello! This is Greetbot, let's help your team welcome new members, shall we? Say yes to continue or no if you prefer to do it later.

Justin

Yes

GreetBotBOT

Excellent! How would you like me to welcome new members? You can type:

* Private — to greet new members with a direct message
* Public — to post a shoutout in a public channel

Pro tip: direct messages are more suitable for larger communities (less noisy) 💆, whereas public shoutouts work decidely better in smaller teams (more fun!) 🐣

Alternatively, if you already have GreetBot set to send public shoutouts you can go to settings and type switch to start sending direct messages instead.

This is how it works:

Justin

Settings

GreetBotBOT

Cool, cool. Here is what I can post to #general when a new member joins:

@channel hey everyone give a warm welcome to @new_user_name! Good to have you here 😊

What would you like me to do? You can type:

* Change to write a different message
* Channel to switch to a different channel
* Switch to send direct messages instead
* Disable to stop me from making shoutouts
* Nevermind to quit setttings.

Justin

Switch

GreetBotBOT

Nice! Here is what I can send in a direct message:

Ahoy there @new_user_name! Good to have you here, make yourself at home 😊

Would you like to change this message? Say yes to write your own message or no to keep this one.

Justin

No

GreetBotBOT

We are all set then 👍 If you need to change anything just type settings at any time.

Q: Can GreetBot post to a different channel?

Yes! Just ask GreetBot for settings and then respond with channel. You will be able to select any other existing channel. GreetBot cannot post to private channels and groups, though.

Justin

Settings

GreetBotBOT

Cool, cool. Here is what I can post to #general when a new member joins:

@channel hey everyone give a warm welcome to @new_user_name! Good to have you here 😊

What would you like me to do? You can type:

* Change to write a different message
* Channel to switch to a different channel
* Switch to send direct messages instead
* Disable to stop me from making shoutouts
* Nevermind to quit setttings.

Justin

Channel

GreetBotBOT

Sure thing! I'm currently posting to #general. Would you like to keep using this channel or change to a different one?

Say keep to use #general or change to choose a different one.

Justin

Change

GreetBotBOT

Alrighty! What channel would you like me to post shoutouts to?

Justin

#onboardingz

GreetBotBOT

Good choice! Can you invite me to #onboardingz?
You can respond with /invite @greetbot #onboardingz to add me to the channel.

Justin

/invite @greetbot #onboardingz

GreetBotBOT

Perfect! I'll post to #onboardingz from now on. If you want to change this just type settings at any time.

Q: Can I ask GreetBot for help?

You can always type help and GreetBot will respond with a summary of the current setup and the list options available to you.

This is how it works:

Justin

help

GreetBotBOT

Yello there, this is GreetBot 😊 I help you guys welcome new teammates.

Currently I'm set to post a custom shoutout to #general whenever somone new joins your team:

@channel hey everyone give a warm welcome to @new_user_name! Good to have you here 😊

If you need me to change anything just type settings at any time.

For more info go to https://greetbot.io or contact my developers at yello@greetbot.io

Q: Can I send a test greeting?

Yes! GreetBot can send you a direct message with a test shoutout or a private welcome message you currently have set up.

It will be exactly the same greeting new joiners will get and it will be only visible to you.

It works like this:

Justin

Settings

GreetBotBOT

Cool, cool. Here is what I can post to #general when a new member joins:

@channel hey everyone give a warm welcome to @new_user_name! Good to have you here 😊

What would you like me to do? You can type:

* Change to write a different message
* Channel to switch to a different channel
* Greet to send a test greeting (only visible to you)
* Switch to send direct messages instead
* Disable to stop me from making shoutouts
* Nevermind to quit setttings.

Justin

Greet

GreetBotBOT

@channel hey everyone give a warm welcome to @justin! Good to have you here 😊

Q: Can I disable GreetBot?

Yes, you can disable shoutouts at any time. You just need to ask GreetBot for settings and use the keyword disable to turn everything off.

This is how it works:

Justin

Settings

GreetBotBOT

Cool, cool. Here is what I post to #general when a new member joins:

@channel hey everyone give a warm welcome to @new_user_name! Good to have you here 😊

What would you like me to do? You can type:

* Change to write a different message
* Channel to switch to a different channel
* Switch to send direct messages instead
* Disable to stop me from making shoutouts
* Nevermind to quit setttings.

Justin

Disable

GreetBotBOT

Okay, got it. I'll stop posting shoutouts for now. Drop me a line when you are ready to get going again. Happy to help 😀

Q: Can GreetBot post both in public and in private?

It's not possible yet, but we'll do our best to enable public shoutouts and private welcome messages to work side by side soon.

Q: Who on my team can change GreetBot's shoutouts?

Only team members with admin privilages can access GreetBot's settings.

Did we miss anything?

If there is anything else that's not clear or you'd just like to give us your feedback please send us a message to yello@greetbot.io. You can also come chat with us directly in our Slack community greetbot.slack.com. We'd love to hear from you 😊